Frequently asked questions

ChairIt is a WordPress plugin for online booking and appointment management. Clients book a treatment with a staff member right on your own website, and you manage treatments, staff, schedules and appointments in WordPress.

Hair salons, barbershops, beauty, nail and lash studios, pedicure, massage and wellness, make-up artists and dog groomers: every business where clients book a treatment with a staff member.

Yes. ChairIt works straight away for every business where clients book a treatment with a staff member — without changing anything:

• Barbershops — quick cuts and beard trims back to back, with a men’s tab in the price list.
• Beauty and skin care — facials, peels and masks, with processing time while a mask sets.
• Nail studios — several treatments in one appointment, such as gel polish and nail art.
• Lash and brow studios — processing time for lash lifts and henna brows, so the chair never sits idle.
• Pedicure — fixed treatments with clear durations and prices, and notes per client.
• Massage and wellness — a daily break per therapist that you can move in the agenda, and review emails (Pro).
• Make-up artists — bridal make-up and trial sessions, with a confirmation and calendar file.
• Dog groomers — the owner books; the dog’s name and breed go in the notes.

Tattoo studios, personal trainers and photographers can use ChairIt as well — words such as “salon” and “treatment” just feel a little less natural there. For medical pedicure or physiotherapy, keep health information out of the client notes. Not sure whether ChairIt fits your business? Get in touch.

A WordPress website running WordPress 6.2 or higher and PHP 7.4 or higher. Nothing more.

Install and activate the plugin, add your treatments, staff members and opening hours under ChairIt, and add the Book an appointment block to a page. Show it on the page itself — step by step or on one screen — or as a compact pop-up behind a button.

Yes. ChairIt comes with its own blocks for the booking form, price list, team, opening hours and team agenda, and they fit in with your theme. In the booking block you choose an accent colour that matches your brand.

Yes. The booking form and the team agenda adapt to any screen, from phone to desktop.

No. ChairIt works completely on its own within WordPress. Only the Pro features online payments and text messages connect to your own Mollie, Twilio or CM.com account.

In English, Dutch, German, French, Spanish, Portuguese, Polish, Swedish, Danish and Norwegian. ChairIt follows the language of your website.

Clients choose one or more treatments, a staff member (or no preference) and a free time. They enter their name and email address and receive a confirmation with a calendar file right away. Only truly available times are shown.

Yes, up to six in one appointment, one after the other with the same staff member. ChairIt adds up the time and the price.

Yes. In the settings you choose to confirm bookings immediately or to approve them first. You also decide how far ahead clients can book and how much notice you need.

Yes. Clients can view and cancel their appointment online through the link in their confirmation, up to a time you set before the appointment. Changes to the time or treatment are made by the salon in the team agenda.

Yes. The team agenda shows all colleagues side by side per day, or a week per person. Plan phone and walk-in appointments, drag appointments to another time or colleague, and block time — in the admin or on a tablet at the desk. Give your staff the Salon staff role and they only see the agenda.

Every staff member has a daily break in their schedule, for example at 12:00 for 30 minutes. Clients cannot book during the break, and in the agenda you can move it for a single day — for example when an appointment runs late.

Some treatments include time when the staff member is free, for example while colour or a lash lift develops. Set this processing time per treatment, and ChairIt lets another client book in that gap — online and in the agenda.

Yes. Add absence per staff member — a holiday, sick leave or different hours on a day — and exceptions to the opening hours for public holidays. Clients can’t book at those times.

Yes. Clients receive an email when they book, and when an appointment is confirmed, changed or cancelled, with a calendar file (.ics). Reminder emails before the appointment are part of ChairIt Pro.

Every client who books appears automatically in your client records, with their visits, no-shows and your notes for next time. Returning clients can book again in a few clicks.

Mark appointments as a no-show to see them per client. With ChairIt Pro, clients receive a reminder email with a cancel button, and you can set a rule: after a number of no-shows, a client can only request appointments or can no longer book online. You can also ask for online payment in advance.

Yes, with ChairIt Pro. A set number of hours after the appointment, clients receive a thank-you email with a button to your review page, for example on Google. Regular clients receive it at most once every 30 days.

Yes. The free version has no time limit and you don’t need a credit card. It includes online booking, the team agenda, client records and confirmation emails.

Online payments with Mollie, reminder and review emails, text messages, your own email texts and logo, a no-show rule, statistics and a newsletter export. See pricing for the details.

One licence is intended for one salon website. The number of treatments, clients and appointments on that website is unlimited.

Of course. Your treatments, clients and appointments stay exactly where they are when you activate Pro.

ChairIt simply keeps working as the free version. Your staff, locations, clients and appointments are kept; the Pro features, such as online payments, reminders and statistics, stop working.

With ChairIt Pro, through your own Mollie account: with iDEAL, Bancontact, card and the other methods you enable in Mollie. The money goes straight to you. Clients choose to pay online or at the salon, unless you ask for payment in advance — for example from new clients. Treatments with a “from” price or a price on request are paid at the salon.

When a client cancels in time, or you cancel or decline an appointment, ChairIt refunds the payment automatically through Mollie.

No. ChairIt runs on your own website, so there are no costs per booking or per client.

All data stays in your own WordPress database. ChairIt only sends data to Mollie or your text message provider when you use those Pro features. You decide how long client details are kept, and you can export or erase a client’s data with the WordPress privacy tools.