Online booking for your lash and brow studio: plan new sets, refills and lifts the smart way

A full set of lash extensions easily takes two hours. A refill takes an hour. A lash lift with tint is done sooner, but a large part of it is waiting for the product to do its work. And then there are the brows. In a lash and brow studio, everything runs side by side.

The good news: your clients come back very regularly. With the right agenda, that becomes a predictable, full week. In this article you’ll see how to set up ChairIt for your lash and brow studio.

1. Separate new sets and refills

Create separate treatments for a new set, a refill after two weeks and a refill after three weeks, each with its own duration and price. Group them into categories such as lashes and brows. Do you have a rule that refills are only possible within three weeks? Put it in the treatment description, so clients pick the right one themselves.

2. Use processing time for lifts and lamination

With a lash lift or brow lamination, the product works for about ten minutes, several times over. Want to use that time, for example to shape another client’s brows? Then set a processing time on that treatment. ChairIt keeps you free in the agenda during that time and also offers the gap online for a short treatment that fits.

3. Make a patch test a separate appointment

Many lash artists ask new clients for a patch test a few days before the first set. Make it a short treatment, for example of ten minutes. Then the test is simply in your agenda. Would you rather talk to new clients first? You can also have bookings approved first instead of confirming them straight away. Note that this then applies to all online bookings.

4. Note per client what you use

Curl, length, thickness, the style you created and how it went last time: put it in the notes of the client record. At the next refill you see it straight away, together with previous visits. That way every set is spot on again, even when a colleague helps the client.

5. Book the refill straight away

Lash extensions need regular care. So book the next refill right after the treatment, two or three weeks ahead. The client receives a confirmation with a calendar file, and you have a full agenda.

ChairIt Pro adds reminders by email and text message. You can also ask new clients, or clients with an earlier no-show, to pay upfront. With a two-hour new set, that’s no luxury.

A full agenda in a lash studio isn’t luck. It’s a rhythm.

Try it yourself

In our demo salon you can see how online booking, processing time and the team agenda work. All of this is part of the free version of ChairIt.

ChairIt is a WordPress plugin, so you need your own WordPress website. You install ChairIt there for free via the Plugins menu.

Start with your regulars

First invite your regular clients to book their refill online. They know exactly what they want, and can lock in their rhythm straight away. New clients will follow.